Application Administration
Health checks, configuration, schedules, queues and certificates.
Delivery & Operations
Managed Services
Defined operational ownership for your platforms after go-live.
Bonyan System can operate selected applications, databases, data flows and platform components under an agreed responsibility model. The scope says exactly what we administer, what we support, what we escalate and what stays with your teams.
Who does what
Clear Responsibilities Before Operations Begin
| Monitoring only | Managed services | You | |
|---|---|---|---|
| Watch platforms 24/7 | Yes | Yes | No |
| Respond to incidents | No | Yes | Partly |
| Administer applications | No | Yes | Partly |
| Deploy approved changes | No | Yes | Partly |
| Backup and restore tests | No | Yes | Partly |
| Business priorities and approvals | No | No | Yes |
A typical split. Responsibilities are agreed per engagement.
Transition
A Controlled Start
Assess
Architecture, known issues, access and documentation reviewed.
Baseline
Configurations, service inventory and expected behaviour recorded.
Prepare
Runbooks, escalation, reporting and change authority agreed.
- Then steady state
Stabilise
Supervised operation before steady-state responsibility.
Operational work
Work We Can Own
Data-Flow Operations
Mediation and scheduled processing supervised; rejects and reruns handled.
Telecom Platform Support
BSS, charging, billing, settlement, provisioning and campaign platforms.
Incident and Problem Management
Triage, runbooks, coordination and root causes tracked.
Release and Change Support
Approved changes planned, deployed, verified and rolled back if needed.
Backup and Recovery
Backups watched, restores tested and procedures maintained.
Why it matters
Benefits
Explicit Scope
Systems, hours, priorities and exclusions agreed in writing.
Measured Service
Incidents, changes and capacity reported against objectives.
Fewer Repeats
Recurring issues are investigated, not just closed.
Your Control
Business priorities and approvals stay with you.
Talk to us
Discuss Managed Services
Tell us what you need operated and we will propose a responsibility model.
Or e-mail info@bonyansystem.com.